For financial services, healthcare, retail, and telecommunicationsFollowing a detailed interview with Joshua Davidson, Executive Director, Xponent Product Management at CSG, and his colleague, Robin Opperlee, Director of Product Marketing, Customer…
Beyond the enterprise to intelligent collaborative automation across critical ecosystemsBased on two detailed updates for the analyst community in November, 2022, followed by discussions at the EMEA Analyst briefing in…
Successive disruptive waves multiply the risks corporate treasury departments must manage. The Covid-19 pandemic acted as a digital transformation accelerant for businesses in all sectors and across the globe. Those…
The regulatory burden on banks has multiplied since the 2008 financial crash. Since the 2008 financial crash, banks, investment, and insurance companies have faced a rapidly evolving regulatory environment to…
ServiceNow's strategic intent goes way beyond IT management servicesServiceNow has long positioned the Now Platform as a 'platform-of-platforms.' But what does that mean?Following detailed analyst briefings in November 2021, my…
Behind the AI hype is a realization of the critical importance of data.... ....but it must be protected and used wisely. While the last couple of years has seen an…
Enduring Customer Relevance is the Source of Growth