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Our Customer Experience
Transformation Credentials

CX-Create Founder and Chief Analyst

Jeremy Cox

Jeremy is the founder of CX-Create. He is recognized by major CX vendors, clients, and former colleagues as a leading thinker in customer experience and engagement. Formative experiences in the 1990s at IBM convinced him of the critical importance of understanding the business world from the customer's viewpoint. These insights were put to practical use in his former roles as a principal CRM consultant at KPMG Consulting and as an independent consultant supporting public and private sector organizations. Jeremy also has a passion for continuous innovation and researches tech startups that bring new capabilities to businesses. Oracle has commissioned him to interview and report on startups supported by the highly successful Oracle for Startups program. You can find out more about this in our regular blogs.

Our Independent Associates

We bring CX experience and expertise to inform and guide enterprises and the vendors that support them

Team Members

Our work strengthens communities and passes landmark legislation by offering a full range of services.

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Gary Barnett

Associate Consultant IoT and software development

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Sue Clarke


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Terry White

Associate Consultant Digital Transformation

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