CX-Create Founder and Chief Analyst
Jeremy is the founder of CX-Create. He is recognized by major CX vendors, clients, and former colleagues as a leading thinker in customer experience and engagement. Formative experiences in the 1990s at IBM convinced him of the critical importance of understanding the business world from the customer's viewpoint. These insights were put to practical use in his former roles as a principal CRM consultant at KPMG Consulting and as an independent consultant supporting public and private sector organizations. Jeremy also has a passion for continuous innovation and researches tech startups that bring new capabilities to businesses. Oracle commissioned him to interview and report on startups supported by the highly successful Oracle for Startups program. Other startups are also covered in his blogs, and all our welcome that bring new capabilities to market.You can find out more about this in our regular blogs.