Our mission is to help you stay relevant to your customers
What does it take to be persistently relevant to your customers?
Answer this question, and you will make intelligent decisions about what you must do to create a mutually rewarding customer experience.
That’s our mission to help you find the answers. With over 25 years of insights, we consider not just the art of the possible but how you can harness it to fulfil your brand promise. Customer experience management plays a critical role in this, but there is more to it than that. Please take a look at our blog: New value disciplines must be mastered for the digital age.
Customer experience (CX) guidance for enterprises
We help large and medium enterprises navigate the complexities inherent in CX. We advise on the right joined-up approach to lay the foundations for a mutually advantageous experience – customers, employees, and delivery of business outcomes. Technology plays a supporting role, and based on your existing IT landscape; we can advise on the best customer engagement platforms to create a unified and channel-agnostic customer experience.
Key vendors we monitor include Adobe, Creatio, Microsoft, Oracle, Salesforce, SAP, SugarCRM, and Zoho. We also evaluate tech startups that contribute to accelerated digital business transformation.
If you face significant customer experience challenges, get in touch to see how we might help you.
Increasing vendor relevance
We also help CX vendors increase their influence through compelling content that adds value to existing customers and prospects. Case studies or rather case stories are essential for account-based marketing (ABM) programs. But most vendor case studies don’t tell the real story. With our CX-domain expertise, we get at the essence of the enterprise’s story. Not just what happened but why and how? Resulting in a compelling customer case story that chimes with enterprises facing similar challenges. We also provide webinar support for CX vendors, positioning them within compelling business contexts for their solutions.
If you would like to discuss how we might support you or to brief us on your solutions, so we can write about you, get in touch!
Amplifying the profile of innovative Startups
Continuous innovation is vital for every business. So we now include tech startups in our blogs.
Startups often provide the keys to help businesses innovate faster and take advantage of modern cloud-native technologies. As well as amplifying the profile of the most promising tech startups, enterprises can include the most relevant as part of their digital business transformation ecosystems – enhancing agility, improving the customer experience, and delivering innovative new solutions and services.
We started with an appraisal of the Oracle for Startups program, and have recently added detailed information on four remarkable startups taking full advantage of that program. Each month we shall cover more tech startups in our blogs and downloadable reports.