CSG Xponent Ignite delivers rapid CX journey orchestration

For financial services, healthcare, retail, and telecommunications

Following a detailed interview with Joshua Davidson, Executive Director, Xponent Product Management at CSG, and his colleague, Robin Opperlee, Director of Product Marketing, Customer Experience, this report takes a look at CSG Xponent Ignite, CSG’s approach to customer experience and how it helps businesses in several industries rapidly enhance their customer engagement capabilities. Xponent Ignite was launched on October 19, 2022, and harvests CSG’s customer engagement expertise gained from over a decade in financial services, government, healthcare, retail, and telecommunications. The solution provides an AI-supported mechanism for intelligent customer experience orchestration throughout each customer’s interaction journey.

What makes Xponent Ignite especially effective in the four industries is that the solution enables organizations to build the business case, create a prioritized roadmap for maximum impact, and deploy rapidly, aided by industry-specific best practices.

To find out more, download the report.

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