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Expivi – 3D & AR/VR Commerce putting the customer in control

Expivi elevates e-commerce 3D and AR product configuration to a higher level Expivi, with its gaming industry heritage, has created a platform for

Slack and Salesforce break down organizational silos

What can we learn from birds? Organizational silos annoy customers and lead to suboptimal business results. Nothing particularly new about that observation, but

Oracle closes the gap between marketing and sales

B2B marketing silos Traditional CRM turns sales reps into administrators In my blog – CRM can stunt your growth, I sought to explain

buyer group size based on complexity and risk

What is ABX, and why should B2B companies care?

Increasing numbers of B2B companies have adopted account-based marketing (ABM) techniques in recent years. To generate leads, enhance their reputations, and add more customers.

Aarna Networks

Zero Touch Cloud Native 5G and Edge Computing for B2B Use Cases – Accelerate rollouts, reduce OPEX Aarna Networks eliminates the complexity associated

B-Yond

Delivering AI-powered automation solutions to CSPs that optimize and monetize their networks B-Yond is an exciting and innovative business providing a critical solution

JALA GROUP GLOBAL DIGITAL COMMUNICATIONS

5G First Impressions, 5G -in-a-box: a platform for advanced, secure communications for entrepreneurial businesses and the development of new business models Jala

SiteSee

AI Digital Twin for Infrastructure inspection and auditing enables businesses to make informed decisions based on accurate and accessible data. Without the need

Zoho’s vision and cultural values give it a development edge, and price advantage

Here’s a little excerpt from a detailed report, I wrote following detailed analyst briefings from Zoho’s leadership team. I’ve picked this out as

Oracle gives startups a big lift and a boost for continuous innovation

Oracle for Startups Program has a lot to offer entrepreneurial innovators. Take a look.

Six principles behind a symbiotic Customer Experience

There are those who think that CX doesn’t really matter, and there are also those who think that CX is all that matters.

CRM can stunt your growth

Anachronistic language creates blinkers

Microsoft Mesh – a future of immersive collaboration

The first week of March gave us Microsoft Ignite, the online conference highlighting major developments by the company. The opening keynote by CEO,

Zoho celebrates 25 years with a vision of the future

Zoho celebrates 25 years and offers a vision for the future

The Customer Engagement Platform – part 2: Anatomy

Anatomy of a Customer Engagement Platform

The Customer Engagement Platform – part 1: Beginnings

From CRM to CEP, the birth To deliver a fluid and relevant experience to each customer requires a lot of joined-up thinking, coordination

Oracle connects the digital dots

On February 10th, Rob Tarkoff, EVP and GM, Oracle Advertising and Customer Experience, gave industry analysts an innovation update on Oracle Cloud CX

Business Transformation as a Service – SAP’s new offering

On January 27, Christian Klein SAP’s CEO announced the availability of a very significant new offering: Business Transformation as a Service. This is

Responsible AI – What is it, and why it’s important to CX?

Last week I attended a stimulating webinar discussion on the subject of responsible AI, delivered by Pegasystems. Over the last few years, AI

The Enterprise as an Adaptive Living System

Living systems can sense, respond and adapt to their environment to ensure survival. Given today’s more compressed timescales for adapting to stay relevant,

Platforms are needed to eliminate silos

As a follow-on from the previous blog: New value disciplines must be mastered for the digital age, let’s take a look at the

New value disciplines must be mastered for the digital age

The current business environment can be described as extreme Darwinism. This Covid-19 pandemic has made that more obvious. The time available to adapt