Faradai AI-powered Energy & Sustainability Intelligence Platform
The Faradai AI-powered Energy & Sustainability Intelligence Platform provides real-time analytics to optimize energy consumption This remarkable company has developed a PaaS data
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Complete Intelligence – an AI-powered intelligence platform for strategic investment and procurement decisions
Complete Intelligence – a fully automated and globally integrated AI platform for smarter cost and revenue planning. Complete Intelligence provides actionable, accurate, and
Four communications industry trailblazers accelerate the monetization of 5G and Edge
Following on from my report Oracle gives startups a big lift and a boost for continuous innovation I’ve had the pleasure of interviewing four Startups
Salesforce takes a principled approach to ethical AI to maintain trust
Do you get followed around by the same ad? Have you experienced an ad that creepily follows you around? The ad follows you
Zoho emancipates employees with Canvas
Canvas from Zoho delivers CRM the way employees like it A common failing of traditional CRM design is that the employee who has to carry
Expivi – 3D & AR/VR Commerce putting the customer in control
Expivi elevates e-commerce 3D and AR product configuration to a higher level Expivi, with its gaming industry heritage, has created a platform for
Slack and Salesforce break down organizational silos
What can we learn from birds? Organizational silos annoy customers and lead to suboptimal business results. Nothing particularly new about that observation, but
Oracle closes the gap between marketing and sales
B2B marketing silos Traditional CRM turns sales reps into administrators In my blog – CRM can stunt your growth, I sought to explain
What is ABX, and why should B2B companies care?
Increasing numbers of B2B companies have adopted account-based marketing (ABM) techniques in recent years. To generate leads, enhance their reputations, and add more customers.
Aarna Networks
Zero Touch Cloud Native 5G and Edge Computing for B2B Use Cases – Accelerate rollouts, reduce OPEX Aarna Networks eliminates the complexity associated
JALA GROUP GLOBAL DIGITAL COMMUNICATIONS
5G First Impressions, 5G -in-a-box: a platform for advanced, secure communications for entrepreneurial businesses and the development of new business models Jala
Zoho’s vision and cultural values give it a development edge, and price advantage
Here’s a little excerpt from a detailed report, I wrote following detailed analyst briefings from Zoho’s leadership team. I’ve picked this out as
Oracle gives startups a big lift and a boost for continuous innovation
Oracle for Startups Program has a lot to offer entrepreneurial innovators. Take a look.
Six principles behind a symbiotic Customer Experience
There are those who think that CX doesn’t really matter, and there are also those who think that CX is all that matters.
Microsoft Mesh – a future of immersive collaboration
The first week of March gave us Microsoft Ignite, the online conference highlighting major developments by the company. The opening keynote by CEO,
Zoho celebrates 25 years with a vision of the future
Zoho celebrates 25 years and offers a vision for the future
The Customer Engagement Platform – part 2: Anatomy
Anatomy of a Customer Engagement Platform
The Customer Engagement Platform – part 1: Beginnings
From CRM to CEP, the birth To deliver a fluid and relevant experience to each customer requires a lot of joined-up thinking, coordination,
Oracle connects the digital dots
On February 10th, Rob Tarkoff, EVP and GM, Oracle Advertising and Customer Experience, gave industry analysts an innovation update on Oracle Cloud CX
Business Transformation as a Service – SAP’s new offering
On January 27, Christian Klein SAP’s CEO announced the availability of a very significant new offering: Business Transformation as a Service. This is
Responsible AI – What is it, and why it’s important to CX?
AI helps scale relevance by triggering the best contextual response Over the last few years, AI in the form of machine learning (ML)
The Enterprise as an Adaptive Living System
Living systems can sense, respond and adapt to their environment to ensure survival. Given today’s more compressed timescales for adapting to stay relevant,
Platforms are needed to eliminate silos
As a follow-on from the previous blog: New value disciplines must be mastered for the digital age, let’s take a look at the
New value disciplines must be mastered for the digital age
The current business environment can be described as extreme Darwinism. This Covid-19 pandemic has made that more obvious. The time available to adapt
My Research Journey to Understanding Regenerative Business
Beyond sustainability to regenerative In My Journey to Regenerative Business Thinking: The Beginning, I set out my goal to encourage business…
My Journey to Regenerative Business Thinking: The Beginning
Two years ago, at the height of the pandemic, I ‘took the package’ and left Omdia, formerly Ovum, to do…
Creatio - the freedom to change
Composable architecture gives businesses the freedom to adapt rapidly and stay relevant to their customers Two years ago, Creatio embarked…
Adobe leads the Customer Engagement Pack
By accelerating the production and delivery of exceptional omnichannel customer experiences Adobe Experience Cloud has several distinct advantages over other…
CSG Xponent Ignite delivers rapid CX journey orchestration
For financial services, healthcare, retail, and telecommunications Following a detailed interview with Joshua Davidson, Executive Director, Xponent Product Management at…
Salesforce Data Cloud expands the value of Customer 360
Beyond siloed legacy CRM – build a growth engine! Salesforce announced Salesforce Data Cloud (originally named Salesforce Genie) at Dreamforce…