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Growth through differentiation with Wonderflow

Wonderflow – a unified intelligent analytics platform for product development, go-to-market planning & VoC VoC programs and technologies have been around for decades.

Four Startups show the way to sustainability

Following my last report introducing four inspirational startups in the 5G and Edge computing arena, I’m excited to introduce four more this month.

GRØN SKY – a Green Cloud to massively reduce the carbon footprint

GRØN SKY – Green Cloud. Creating a Green Cloud reducing the carbon footprint of small and medium enterprises – massively! Grøn Sky is

The All-in-One Waste Management Platform from Evreka

Evreka drives the circular waste management economy, benefitting society, the planet, and its customers. Traditionally, waste management has been ad hoc, manually intensive,

Faradai AI-powered Energy & Sustainability Intelligence Platform

The Faradai AI-powered Energy & Sustainability Intelligence Platform provides real-time analytics to optimize energy consumption This remarkable company has developed a PaaS data

Complete Intelligence – an AI-powered intelligence platform for strategic investment and procurement decisions

Complete Intelligence – a fully automated and globally integrated AI platform for smarter cost and revenue planning. Complete Intelligence provides actionable, accurate, and

Four communications industry trailblazers accelerate the monetization of 5G and Edge

Following on from my report Oracle gives startups a big lift and a boost for continuous innovation I’ve had the pleasure of interviewing four Startups

Salesforce takes a principled approach to ethical AI to maintain trust

Do you get followed around by the same ad? Have you experienced an ad that creepily follows you around? The ad follows you

Zoho emancipates employees with Canvas

Canvas from Zoho delivers CRM the way employees like it A common failing of traditional CRM design is that the employee who has to carry

Expivi – 3D & AR/VR Commerce putting the customer in control

Expivi elevates e-commerce 3D and AR product configuration to a higher level Expivi, with its gaming industry heritage, has created a platform for

Slack and Salesforce break down organizational silos

What can we learn from birds? Organizational silos annoy customers and lead to suboptimal business results. Nothing particularly new about that observation, but

Oracle closes the gap between marketing and sales

B2B marketing silos Traditional CRM turns sales reps into administrators In my blog – CRM can stunt your growth, I sought to explain

buyer group size based on complexity and risk

What is ABX, and why should B2B companies care?

Increasing numbers of B2B companies have adopted account-based marketing (ABM) techniques in recent years. To generate leads, enhance their reputations, and add more customers.

Aarna Networks

Zero Touch Cloud Native 5G and Edge Computing for B2B Use Cases – Accelerate rollouts, reduce OPEX Aarna Networks eliminates the complexity associated

B-Yond

Delivering AI-powered automation solutions to CSPs that optimize and monetize their networks B-Yond is an exciting and innovative business providing a critical solution

JALA GROUP GLOBAL DIGITAL COMMUNICATIONS

5G First Impressions, 5G -in-a-box: a platform for advanced, secure communications for entrepreneurial businesses and the development of new business models Jala

SiteSee

AI Digital Twin for Infrastructure inspection and auditing enables businesses to make informed decisions based on accurate and accessible data. Without the need

Zoho’s vision and cultural values give it a development edge, and price advantage

Here’s a little excerpt from a detailed report, I wrote following detailed analyst briefings from Zoho’s leadership team. I’ve picked this out as

Oracle gives startups a big lift and a boost for continuous innovation

Oracle for Startups Program has a lot to offer entrepreneurial innovators. Take a look.

Six principles behind a symbiotic Customer Experience

There are those who think that CX doesn’t really matter, and there are also those who think that CX is all that matters.

CRM can stunt your growth

Anachronistic language creates blinkers

Microsoft Mesh – a future of immersive collaboration

The first week of March gave us Microsoft Ignite, the online conference highlighting major developments by the company. The opening keynote by CEO,

Zoho celebrates 25 years with a vision of the future

Zoho celebrates 25 years and offers a vision for the future

The Customer Engagement Platform – part 2: Anatomy

Anatomy of a Customer Engagement Platform

The Customer Engagement Platform – part 1: Beginnings

From CRM to CEP, the birth To deliver a fluid and relevant experience to each customer requires a lot of joined-up thinking, coordination,

Oracle connects the digital dots

On February 10th, Rob Tarkoff, EVP and GM, Oracle Advertising and Customer Experience, gave industry analysts an innovation update on Oracle Cloud CX

Business Transformation as a Service – SAP’s new offering

On January 27, Christian Klein SAP’s CEO announced the availability of a very significant new offering: Business Transformation as a Service. This is

Responsible AI – What is it, and why it’s important to CX?

AI helps scale relevance by triggering the best contextual response Over the last few years, AI in the form of machine learning (ML)

The Enterprise as an Adaptive Living System

Living systems can sense, respond and adapt to their environment to ensure survival. Given today’s more compressed timescales for adapting to stay relevant,

Platforms are needed to eliminate silos

As a follow-on from the previous blog: New value disciplines must be mastered for the digital age, let’s take a look at the

Regenerative Business - It's a Matter of Consciousness

Regenerative Business is a complex topic and in this article I take a closer look at the link between our…

Episode 1 - The What and Why of Regenerative Business

A starting point for thinking about Regenerative Business. A short introductory article that provides a little context, some definitions and characteristics,…