Principles, practices, and technologies to deliver a positive customer experience
The landscape for any business has never been so volatile and competitive. Please join us for a lively discussion with industry experts Jeremy Cox, Founder of CX-Create, Sally Conway, Strategy & Marketing leader at Shawbrook Bank, UK, and Suvish Viswanathan, Zoho Evangelist, which includes:
- Critical principles for creating an adaptive and symbiotic customer experience (CX) in an environment of accelerated change and disruption.
- How to navigate changing regulations with CX. How to build a resilient and adaptive CX platform.
- Why the right infrastructure matters to future-proof your CX platform and create enduring customer relationships.
- An in-depth view into the CX strategy of UK specialist savings and lending bank Shawbrook.
This is a must-attend for anyone engaging with customers or trying to create an environment fit for customers, today and tomorrow.